{"xsrfToken":"4b6836d782d9365022d65bad7ebb4b71f5e12af4_lout","branding":{"id":"18","key":"etsd","name":"Human Listening Service Desk","portalBaseUrl":"/servicedesk/customer/portal/18","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/18/21","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#378a66","headerLinkHoverBGColor":"#378a66","headerBadgeColor":"#378a66"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0276f54a-43f6-4e4f-9585-40f53b95b6fb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjM2FmMTdhZC0yY2M0LTQ5ZTktOTg3Mi0wNjFhYzNhYmRiNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyNzZmNTRhLTQzZjYtNGU0Zi05NTg1LTQwZjUzYjk1YjZmYiI6WyJyZWFkIl19LCJleHAiOjE3NDQwMjcwNTUsIm5iZiI6MTc0NDAyNjQ1NX0.lRIDgkSzjzzWc7jYZxXrJBLq-qlIZFgmPK3pOOq5hqg&client=c3af17ad-2cc4-49e9-9872-061ac3abdb68&mode=fit","logoId":"0276f54a-43f6-4e4f-9585-40f53b95b6fb","isLogoAvailable":true,"helpCenterTitle":"Welcome to The Human Listening Help Centre","sharedPortalName":"Human Listening","userInitialAnnouncementHeader":"WHEN RAISING AN INCIDENT - PRIORITY GUIDELINES","userInitialAnnouncementMessageWiki":"<p><b>Priority 1:</b> means a defect that results in users being <b>unable to operate the system</b> in accordance with the business processes or severely impacts business productivity and service levels. (e.g. Portal is down, surveys unavailable)</p>\n<p><b>Priority 2:</b> means a defect that <b>significantly impacts the users’ ability to use the application</b> without using unsustainable workarounds or has a major impact on business productivity and service levels. (e.g. critical data unavailable for review or export, push report failure)</p>\n<p><b>Priority 3:</b> means a defect that has a <b>minor impact on the users’ ability to use the application</b> using sustainable workarounds or has a minor impact on business productivity and service levels. (e.g. mismatch base on report or dashboard, export not functioning as expected)</p>\n<p><b>Priority 4:</b> means a defect that does not impede the users’ ability to use the application, or does not impact business productivity and service levels. This defect severity level is used to highlight cosmetic or nuisance issues. (e.g. spelling mistakes, branding or styling issues)</p>","translations":{"en-GB":{"helpCenterTitle":"Welcome to The Human Listening Help Centre","sharedPortalName":"Human Listening","announcementHeader":"WHEN RAISING AN INCIDENT - PRIORITY GUIDELINES","announcementMessage":"*Priority 1:* means a defect that results in users being *unable to operate the system* in accordance with the business processes or severely impacts business productivity and service levels. (e.g. Portal is down, surveys unavailable)\n\n*Priority 2:* means a defect that *significantly impacts the users’ ability to use the application* without using unsustainable workarounds or has a major impact on business productivity and service levels. (e.g. critical data unavailable for review or export, push report failure)\n\n*Priority 3:* means a defect that has a *minor impact on the users’ ability to use the application* using sustainable workarounds or has a minor impact on business productivity and service levels. (e.g. mismatch base on report or dashboard, export not functioning as expected)\n\n*Priority 4:* means a defect that does not impede the users’ ability to use the application, or does not impact business productivity and service levels. This defect severity level is used to highlight cosmetic or nuisance issues. (e.g. spelling mistakes, branding or styling issues)","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#27313f","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"etsd","projectId":11732,"serviceDeskId":18,"name":"Human Listening Service Desk","description":"<p>Welcome! You can raise a request for The Human Listening Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"268","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>When you need access to Human Listening or its applications.</p>","icon":11864,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11864","groups":[77],"key":""},{"id":"265","name":"Report an Incident","descriptionHtml":"<p>WHEN RAISING AN INCIDENT - PRIORITY GUIDELINES</p>\n<p>Priority 1: means a defect that results in users being unable to operate the system in accordance with the business processes or severely impacts business productivity and service levels. (e.g. Portal is down, surveys unavailable)</p>\n<p>Priority 2: means a defect that significantly impacts the users’ ability to use the application without using unsustainable workarounds or has a major impact on business productivity and service levels. (e.g. critical data unavailable for review or export, push report failure)</p>\n<p>Priority 3: means a defect that has a minor impact on the users’ ability to use the application using sustainable workarounds or has a minor impact on business productivity and service levels. (e.g. mismatch base on report or dashboard, export not functioning as expected)</p>\n<p>Priority 4: means a defect that does not impede the users’ ability to use the application, or does not impact business productivity and service levels. This defect severity level is used to highlight cosmetic or nuisance issues. (e.g. spelling mistakes, branding or styling issues)</p>","callToAction":"Report an Incident","introHtml":"","icon":11868,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11868","groups":[77],"key":""},{"id":"270","name":"Request a Change to an Existing Build","descriptionHtml":"","callToAction":"Request a Change to an Existing Build","introHtml":"<p>You would like a change to services built outside of the normal Human Listening applications, e.g. Push Reports, Bespoke Dashboarding, Advanced Data Importing and Exporting</p>","icon":11849,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11849","groups":[77],"key":""},{"id":"269","name":"Request a New Build","descriptionHtml":"","callToAction":"Request a New Build","introHtml":"<p>You would like to commission a new service built outside of the normal Human Listening applications, e.g. Push Reports, Bespoke Dashboarding, Advanced Data Importing and Exporting.</p>","icon":11829,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11829","groups":[77],"key":""},{"id":"266","name":"Request Technical Support","descriptionHtml":"","callToAction":"Request Technical Support","introHtml":"<p>You would like someone to support or assist you in the use of Human Listening.</p>","icon":11832,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11832","groups":[77],"key":""},{"id":"267","name":"Request Training","descriptionHtml":"","callToAction":"Request Training","introHtml":"<p>You would like someone to teach how to get the most out of Human Listening.</p>","icon":11859,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11859","groups":[77],"key":""},{"id":"1314","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11895,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11895","groups":[77],"key":""},{"id":"271","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":11852,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11852","groups":[],"key":""},{"id":"272","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"","icon":11910,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11910","groups":[],"key":""}],"reqGroups":[{"id":77,"name":"Support Types"}],"orderMapping":{"79":[269,270],"78":[266,267,268],"77":[1314,265,268,267,266,270,269]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ETSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjM2FmMTdhZC0yY2M0LTQ5ZTktOTg3Mi0wNjFhYzNhYmRiNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQwMjc2NTUsIm5iZiI6MTc0NDAyNjQ1NX0.adx76_MSFPuDapJdKu0mjcq3zzLPgEyr-3brgmtWOuw","targetCollection":"upload-project-11732","endpointUrl":"https://api.media.atlassian.com","clientId":"c3af17ad-2cc4-49e9-9872-061ac3abdb68","tokenDurationInMins":20}},"reqCreate":{"id":266,"projectId":11732,"form":{"name":"Request Technical Support","descriptionHtml":"","callToAction":"Request Technical Support","intro":"<p>You would like someone to support or assist you in the use of Human Listening.</p>","instructions":"","icon":11832,"iconUrl":"https://theevolvedgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11832","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest [Priority 1]","selected":false,"children":[]},{"value":"2","label":"High [Priority 2]","selected":false,"children":[]},{"value":"3","label":"Medium [Priority 3]","selected":true,"children":[]},{"value":"4","label":"Low [Priority 4]","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10413","fieldConfigId":"11128","label":"Business Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10412","fieldConfigId":"11127","label":"Job Code","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10414","fieldConfigId":"11129","label":"Application","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10731","label":"Action Connect","selected":false,"children":[]},{"value":"10729","label":"API","selected":false,"children":[]},{"value":"10505","label":"Case Manager","selected":false,"children":[]},{"value":"10629","label":"Control Panel","selected":false,"children":[]},{"value":"10204","label":"Dashboard (Legacy)","selected":false,"children":[]},{"value":"10625","label":"Dashboard Publisher","selected":false,"children":[]},{"value":"10209","label":"Data Backfill","selected":false,"children":[]},{"value":"10501","label":"Data Explorer","selected":false,"children":[]},{"value":"10503","label":"Data Wrangler","selected":false,"children":[]},{"value":"10210","label":"DataStore Exporter","selected":false,"children":[]},{"value":"10769","label":"Dynamic Insights","selected":false,"children":[]},{"value":"10728","label":"EmployeeListening","selected":false,"children":[]},{"value":"10631","label":"EVE Builder and Chatbot","selected":false,"children":[]},{"value":"10206","label":"Evolved Communities","selected":false,"children":[]},{"value":"10727","label":"File Bank","selected":false,"children":[]},{"value":"10504","label":"Focus Words","selected":false,"children":[]},{"value":"10624","label":"Hierarchy Update","selected":false,"children":[]},{"value":"10628","label":"HumanListening","selected":false,"children":[]},{"value":"10732","label":"Insights Portal","selected":false,"children":[]},{"value":"10733","label":"Learning Loops","selected":false,"children":[]},{"value":"10626","label":"PeopleListening","selected":false,"children":[]},{"value":"10500","label":"Portal","selected":false,"children":[]},{"value":"10205","label":"Push Report","selected":false,"children":[]},{"value":"10627","label":"RetailListening","selected":false,"children":[]},{"value":"10207","label":"Sample Automation","selected":false,"children":[]},{"value":"10730","label":"SSO","selected":false,"children":[]},{"value":"10734","label":"Survey Initiator","selected":false,"children":[]},{"value":"10630","label":"Survey Shaper","selected":false,"children":[]},{"value":"10502","label":"Text Explorer","selected":false,"children":[]},{"value":"10736","label":"Work Wrangler","selected":false,"children":[]},{"value":"10211","label":"Others","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10991","fieldConfigId":"12123","label":"Account/Sub account","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10992","fieldConfigId":"12124","label":"Project Identifier","description":"(GUID, Project Name, Application Type etc)","descriptionHtml":"<p>(GUID, Project Name, Application Type etc)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_12138","fieldConfigId":"13304","label":"Target Delivery Date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/18/create/266","requestValidateBaseUrl":"/servicedesk/customer/portal/18/validate/266","calendarParams":{"firstDay":1,"date":"2025-04-07T21:47:35+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjM2FmMTdhZC0yY2M0LTQ5ZTktOTg3Mi0wNjFhYzNhYmRiNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQwMjc2NTUsIm5iZiI6MTc0NDAyNjQ1NX0.adx76_MSFPuDapJdKu0mjcq3zzLPgEyr-3brgmtWOuw","targetCollection":"upload-project-11732","endpointUrl":"https://api.media.atlassian.com","clientId":"c3af17ad-2cc4-49e9-9872-061ac3abdb68","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}